The breakfast is only served in one location as the other resturant isnt even open yet. What are we to do for breakfast??? Down side-There didn't ever seem to be enough employees working at Tom Foolery's for the complicated issues that were constantly occurring with games getting stuck and/or out of service. Same with checkout. The waterpark is big. Destroyed by earthquake, defaced by the blast, Yesterday half the slides were closed. We were told our rooms would be close and on the third floor. There is no doubt that with the amount of people coming to and leaving this resort daily that there is no way rooms can be thoroughly cleaned between guests, and it shows. I've been in the hospitality industry for over 16 years and am disappointed in the customer service of the facility more than anything- but hopefully these issues will be resolved as time goes on. We went to the water park and started to have fun until someone took dump in the wave pool. After realizing that, I decided to try to just wash our wet clothing so that they wouldnt just be laying around molding for the duration of our trip. The indoor water park and Tom Fooleries was a great experience. The initial start to our getaway started with a 40minute check in, not counting the additional time we waited just to talk to the front desk clerk. I also had to find a manager to tell her that children were throwing basketballs from the top of the escalators into the machine trying to make trick shots. Both the arcade eatery and breakfast we had to grab a server after waiting 20 min. People were living on the site of the present-day city, located along the Seine River some 233 miles (375 km) upstream from the river's mouth on the English Channel (La Manche), by about 7600 bce. Im not kidding I asked all 6 people working the front desk and they all gave me a different answer. When one thinks of themed family friendly resorts what comes to mind? Blackout curtains work well- which is important to me! Thank you. The Not so good: Food is ridiculously overpriced. We went down to the lobby and one of our guests was in a wheel chair and was left in paid from the ordeal having to walk down gingerly. We bought the package deal and everyone got a pass. There are 3 sizes provided to guests, but any child under 2 wouldn't fit into them. The Artisans and Gallery area were closed bc it had rained before so they would not be reopening. We had the 2 bedroom family suite. And the most pleasant surprise the 'store to cash in tickets'- AWESOME!!! We couldve just said nothing at breakfast and walked out after eating. If everyone needs to be in a raft on the lazy river, have it stated as well. SO MUCH for littles to do! Ok cool No biggie I love standing. Zip lines, rides, rock walls, bowling, escape room, laser tag are all extra. We bought the package deal and everyone got a pass. Tom Foolery- Just my opinion, if everyone in the family isn't going to ride the rides, do the zip lines, or the rock climbing- you only need to purchase passes for those that will. Upon booking, deposits, and paying in full at check-in- there is no invoicing or receipt emailed or handed to you. Please see our partners for more details. However, you can pre-register to arrive as early as 10 AM. For Texas/Austin standards.take the time to run out to the local restaurants occasionally. In all of the hotels that Ive stayed in, especially ones where weve spent the type of money we paid for this room, I have never heard of rooms not being tended to daily. The attraction was closed for 2-3 hours to sanitize it. Checkout is automatic, but can enjoy all activities till 3pm. It looked like the kitchen and waitstaff did not have enough people working. Be sure to pack a separate Waterpark-specific bag to make changing easy. The quality of prizes is elevated!!! And deafening. Food: Resort food is meh and very expensive. Clearly the guest are unloading as quickly as possible. $7 for a domestic beer. The gym is very well equipped. They will belittle you for it we were just discussing your text if you had waited we would get around to replying Then have them tell you to use a coin to open the door. We can't thank Xian and the staff enough. We are so grateful they took the extra time to look for the bear. We cant hear all the kiddos running round above which is a win in our book. We didnt make it an issue and just had fun. 3.3 milesfrom Kalahari Resorts & Conventions - Round Rock Free Wifi Free parking Breakfast included Wingate by Wyndham Round Rock Hotel & Conference Center View Hotel 1,183 reviews 3.4 milesfrom Kalahari Resorts & Conventions - Round Rock Free Wifi Free parking Breakfast included Quality Inn & Suites Round Rock View Hotel 470 reviews 2. The employees working the Porte Cochere need major improvements. Nothing is Coca-Cola or fresh brewed tea (hard pass!). Guest Services Manager, Marketing at Kalahari Resorts & Conventions - Round Rock, responded to this review. I hang up get someone else. Up close beautiful. Truely disappointing for overworked parents trying to relax along with the price which was explained as a convenience pricing.what? Ok fine. Wasn't able to enjoy the adult only Grotto (swim up bar) but hoping to on the next trip. There are employees just moving around at snail pace. We are so grateful they took the extra time to look for the bear. They send a text to you when your room is ready after 4:00 PM. How many families can afford $24 a plate for dinner? That store is way better than any Chuck-E-Cheese or D&B! No one told us what had happened but finally another guest told us it was a false alarm from a sensitive fire alarm and we could head back to our rooms. Its 70* out today so idk what the truth was. SO MUCH for littles to do! The cafe lunch experience- 4 sandwiches and 2 sides (no drinks) was $48. Yes half the indoor waterpark is available for 48-52 inches. Next time I am going to look into renting a cabana. The modern city has spread from the island (the le de la Cit) and far beyond both banks of the Seine. It's only been open for 3 weeks and already this many issues! The spa is 4-star worthy. Kalahari Resorts & Conventions 3001 Kalahari Blvd. Room types may vary. We expected this to an extent. They even off cabanas with the personal pools!4. I later found out they charged my separate card $300 and the card I used to book my room causing me overdraft charges which I discovered after my trip. The fourth restaurant, B Lux Grill & Bar, is a burger bar found on the bottom floor of the adventure park, known far and wide for its shakes. The facility is new and very nice with the safari theme. Please include your reservation #, email address, & phone # as well as mention your Trip Advisor review, so that we may connect further regarding your unsatisfactory experience. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Outdoor pool area is nice though I thought more activities would be conducted such as games or other events. 40 tickets to ride the roller coast, etc. They are more growing pains of being a new property in very challenging times. Try dealing with that when the kids are excited or tired.The other thing about the restaurants is to understand the hours. The property is beautiful, modern, and decked with gorgeous art and textiles. mildew? This waterpark is one of the largest indoor waterpark in america and features. The rooms are spacious & comfortable. Seriously? The staff was not very friendly at all it was like they did not care about customer service at all. Read the long version for specifics on guidance on how to stay from a hospitality perspective. We did not get there until about 10:30PM and my first thought was wow this place is nice. However, its cold, unfriendly. Note that it is a Northern owned company- Pepsi products only and Brisk tea. F. R. Paver and Dr. W. M. Borcherds headed out from Upington to search the desert sands, flying over the area in reconnaissance aircraft and subsequently suggesting a number of explanations. The staff was friendly and courteous everywhere we went at both places.WARNING:Restaurants: At every restaurant we went to (5 in total, including the pool rest. And at $5 for a small bottle of oj, Im thoroughly disappointed in this over-hyped, overpriced Great Wolf Lodge on Steroids. $7 for a domestic beer. If you want some sort of paper trail or invoice, you must ask for it. The amenities in bathroom were hit & miss - lotion dispenser almost empty but towel requests via text were fulfilled quickly. I called to complain and we were given a late check out at no charge which was very appreciated. The quality of prizes is elevated!!! On top of that my family had a wonderful time at the resort and want to go back! We went to get our bags and made our way to the rooms only to discover the bracelets didn't work to open the door and we had to go back downstairs to get the issue fixed. We can't thank Xian and the staff enough. We are so grateful they took the extra time to look for the bear. We go above and beyond to ensure this common goal is met. I later found out they charged my separate card $300 and the card I used to book my room causing me overdraft charges which I discovered after my trip. For a brand new facility I would have expected more maintenance/housekeeping employees monitoring the waterpark. Nothing resolved and no One has any answers. And the most pleasant surprise the 'store to cash in tickets'- AWESOME!!! After waiting nearly 45 mins to check in, The reception employee wasn't aware that you could check in early. Luckily Melissa was able to help and gave us an awesome experience. We are so grateful they took the extra time to look for the bear. Like a cruise, if you invest into the Kalahari beverage containers (elephants for kids, daquiri glasses for the adults) refills are $2.50 for kids and $8- $12 for daiquiris. November 15, 2022 Amy Smith 0. Kids running around everywhere, people walking around in just their swim suits, and the prices were crazy high. Phone Numbers. The biggest surprise is there is NO BREAKFAST outlet!! If you have them at home, bring them. We were able to do everything and everyone had a blast. There is no doubt that with the amount of people coming to and leaving this resort daily that there is no way rooms can be thoroughly cleaned between guests, and it shows. Thank you for taking the time to share your feedback. I brought my daughter to Kalahari in Round Rock for the 4th of July Weekend. Ice cream parlor and candy shop- $7 for 1/4lb of candy. Just keep luggage in car and save the $250! Beautiful treatment rooms, talented, expert aestheticians and gracious service. In all of the hotels that Ive stayed in, especially ones where weve spent the type of money we paid for this room, I have never heard of rooms not being tended to daily. Its 70* out today so idk what the truth was. I ended up working the lazy River as an unpaid employee for about an hour because no one was being helped and I was willing to tell people where to get a tube and how to get in them for the elderly by using the stairs. I've been in the hospitality industry for over 16 years and am disappointed in the customer service of the facility more than anything- but hopefully these issues will be resolved as time goes on. My first impression of arriving in the lobby was that I wanted to look at everything. This is the version of our website addressed to speakers of English in the United States. Spent hours in there. When one thinks of themed family friendly resorts what comes to mind? Check in can be long too depending on time of day you arrive. But every F&B on the resort is over priced. Up close beautiful. Just didn't cut it for my family.Overall, great experience and I would go back again. This is the version of our website addressed to speakers of English in Australia. After waiting several hours and calling guest services several times, I finally gave up and walked down to the front desk to ask for towels and toilet paper (because we didnt have anymore of that in our room either). One of the coloda beverages is $35. Regular check in is 4pm. Tom Foolery- Just my opinion, if everyone in the family isn't going to ride the rides, do the zip lines, or the rock climbing- you only need to purchase passes for those that will. Upon their arrival home, my son realized he lost/left his beloved bear at the resort. First issue, the line to check in was INSANE. The show was 30 minutes late, no biggie, weather and things happen. Ran out of toilet paper and soap over and over- both large restrooms and individual family ones as well. They even have a theme park where kids can enjoy playing and have a blast with their cool rides. Kalahari Resorts & Conventions - Round Rock: Review - See 187 traveller reviews, 276 candid photos, and great deals for Round Rock, TX, at Tripadvisor. We can't thank Xian and the staff enough. I kept it together until after the fireworks show. I understand it's time consuming placing the harness on everyone, but there should have been more hands on deck during peak times. We're in it together Your safety & security is our #1 priority. Again the food and drinks are very over priced, but offered within the park it self- for convince. She seemed confused at times and poorly trained to handle customers. All the F&B outlets are just ehh. I know that most resorts/hotels have higher prices but $4.50 for a bottle of water is ridiculous! Ran out of toilet paper and soap over and over- both large restrooms and individual family ones as well. Nothing is Coca-Cola or fresh brewed tea (hard pass!). Kitsch, cheesy, cheap. 2. Needless to say I will never go back. more. A Day Inside America's Largest Indoor Water Park in Round Rock On Kalahari's thirty waterslides and lazy river, my kids and I took our first plunge into some kind of normalcy since the. The fast food bowling joint is $9 to $25 a meal as well and gross. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Harassing guest to move their cars needs to stop. He continued to disagree with me, the guest, that I paid $250 for an an early check in 2pm /late check out 12 noon. Zip lines, rides, rock walls, bowling, escape room, laser tag are all extra. Never saw anyone sanitizing these. Others attempted to explain the presence of this unknown civilization with comparisons to archaeological finds at Great Zimbabwe. This as a first impression with no formal greeting was very off putting. See you next time! Every child under 48" must wear some sort of life jacket. Next time I am going to look into renting a cabana. OkayLong version now: There are several kinks that need to be worked out. We ordered the 20in pizza that was $29. Well we were little skeptical to go there after the negative reviews but we had a great time .. well check in was short guess we got lucky and the room was clean and absolutely no complaints yes the resort is crowded but thats how water parks are supposed to be so that didnt bother us the water park was well organized the staff was very helpful and each ride had like a .less than 5 min wait and there was enough floaties for everyone and the adult pool was good but very adulty Tom foolery was good no complaints there too food the Italian food was not that great in fact not good at all but the Mexican food was very good while checking out the elevator wait took more than 20 minutes thats the only flaw we had , it was so crowded since we had a cart full luggage we had to wait more longer and finally we had to loose the buggy and carry the luggage separately, This is the version of our website addressed to speakers of English in the United States. We bought the package deal and everyone got a pass. When one thinks of themed family friendly resorts what comes to mind? With one, two and . He continued to disagree with me, the guest, that I paid $250 for an an early check in 2pm /late check out 12 noon. We had the 2 bedroom family suite. Created at the inauguration of the Opra Garnier in 1875, the Grand Caf Capucines quickly became an essential part of the Grands Boulevards.The establishment is a witness and actor of the incessant cultural activity of the Boulevard des Capucines.Rediscover the must-see brasserie in the Opera district, redecorated by the architects Toro&Liautard in 2019.Like the Grands Boulevards, the Grand . LOTS OF WALKING! Fourth issue, you would think that a water park resort would have a place in the rooms for you to hang wet clothing. I will look on their website! . They weren't ready and by the time I got a text that they were ready they were on the 7th and 9th floor. Second issue, when checking in we were informed that our rooms would not be cleaned daily, that housekeeping might make beds and change out towels if we texted a number. Note that it is a Northern owned company- Pepsi products only and Brisk tea. Round Rock Baby areas, toddler areas, 48" and over areasplenty to do for the entire family. Upon booking, deposits, and paying in full at check-in- there is no invoicing or receipt emailed or handed to you. Up close beautiful. But all other restaurants didn't open till 11pm. After realizing that, I decided to try to just wash our wet clothing so that they wouldnt just be laying around molding for the durationMy family and I are currently staying at this location. The cocktails are everywhere and they start at $9 a drink and go up. It's only been open for 3 weeks and already this many issues! Their ropes course is even bigger. Kalahari Resorts & Conventions - Round Rock: Wonderful hotel but MAJOR COVID issues - See 182 traveler reviews, 268 candid photos, and great deals for Kalahari Resorts & Conventions - Round Rock at Tripadvisor. Water park had variety of slides for all thrill levels. I think we will return again because the park is phenomenal in terms of options and attractions but for the money spent I was left dissatisfied during this visit. The waterpark is big. On top of that my family had a wonderful time at the resort and want to go back! Kalahari offers 975 guest rooms, a thrilling indoor theme park, a luxurious spa, 20 on-site dining options, a state . Thank you for a wonderful time and thank you for the above and beyond customer service. Review tags are currently only available for English language reviews. But there is tons to do where you never have to leave if you don't want to. We cant hear all the kiddos running round above which is a win in our book. 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Great BBQ place called Salt n Lick across the highway & numerous restaurants less than 10 min drive away. Note that it is a Northern owned company- Pepsi products only and Brisk tea. Kitsch, cheesy, cheap. For Texas/Austin standards.take the time to run out to the local restaurants occasionally. Just keep luggage in car and save the $250! My first impression of arriving in the lobby was that I wanted to look at everything. So we decided to sit outside and enjoy the gas fire and stay warm only to discover the bonfires also had stopped working a week after they opened and were never repaired. At all. Truely disappointing for overworked parents trying to relax along with the price which was explained as a convenience pricing.what? At no charge which was explained as a first impression of arriving the! Than 10 min drive away, expert aestheticians and gracious service them at home, my son realized lost/left. All the kiddos running round above which is a win in our book to mind good food! 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