Lazy River. Immediately upon walking into your room, you are greeted with a purple LED graphic of the PH logo on the floor that sets the entire rooms mood. Our chef was entertaining and great. It was much louder. Primary Menu. So sit back, relax and feel like an A-lister. The third room was a complete upgrade it made the stay so much better. Nice guy who took ownership of the problem and became a part of our butler service. We've had issues getting pool towels, wash cloths & bathroom towels daily. We are Adults Only Scene but have chosen to spend our two weeks at the family pool. $$ - $$$ Italian European Vegetarian Friendly, $$ - $$$ International European Healthy, $$ - $$$ Italian Pizza Vegetarian Friendly, $ Cafe International Vegetarian Friendly, $$ - $$$ Mexican International Contemporary, Points of Interest & Landmarks Scenic Walking Areas. There were limited tubes. This is the version of our website addressed to speakers of English in the United States. There are more places to choose from in the, Frequently Asked Questions about Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. Top room amenities include a minibar, air conditioning, and an additional bathroom. Jose at the buffet, greeted us every morning and seated us and got us our coffee, orange juice, ketchup, salt and pepper. Come and meet the new Guy on the block. From the front deck, we had great views of the sunset. We had to wait but probably only 45 minutes. Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico, Lock in the lowest price from these sites. However, it did end promptly at 10:30. When you arrive, try to make as many reservations as you can for the time that you are there. But despite arriving early we ended up eating our meals in the dark. STREETS OF CANCUN RUN RED WITH 14 MURDERS IN 36 HOURS On Tuesday, authorities found one man bound and shot to death. Planet Hollywood Adult Scene Cancun, An Autograph Collection Resort - All-Inclusive Costco Member Reviews 3.9/5 ( 238 Reviews ) Costco Star Rating 4.0 Star Hotel Carretera a Punta Sam, SM006 Mza 002 Lote 07-08, Zona Costera Zona Continental, Cancun, Quintana Roo, 77400, Mexico Savor a delicious meal with a front row seat to sweeping ocean views at The Shores Beach Club and Restaurant. 55. Which room amenities are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? It's been very disappointing!! We will take your comments as our main improvement tools. PH provides a star feeling when you arrive with a red carpet style grand entrance. Lined up at 2:30. The property is big so many different pool options. Cookie Notice Are there opportunities to exercise at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? It was much louder. The staff was on point for the most part. Queued for an hour and a half only to be told the upper classes had already booked over 80% of the tables without needing to physically queue. The beach has incredible soft white sand and beautiful turquoise water. We tipped and even with tipping the service was just ok. Details of how the people died, or whether the slayings were related, were not released. I also enjoyed the adult scene pools and restaurant with absolutely no kids in those areas. I managed ALL of my own bookings during that time. They maybe went 2 times each the whole day. 94% of travelers recommend this experience. PH Splash Park. Dine like a Hollywood A-lister at Star Class Bar & Grill. Indulge in delicious Brazilian cuisine, churrasco-style, at Braza Grill & Churrascaria. Planet Play. Yes, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers an airport shuttle for guests. The pool bars were ok. We found the food and drink to be good. Our check in was fast. Authorities made two of the eight grisly discoveries at midnight Monday in the trunk of a taxi, Rivera Maya News reported. Blue Diamond Hotels and Resorts Inc. All rights reserved. Violent crime, such as homicide, kidnapping, carjacking, and robbery, is widespread, the department wrote. We ordered all 3 desserts to try them all. You have arrived. Hopefully things will turn around. Quotes displayed in real-time or delayed by at least 15 minutes. This was after a long wait. With Planet Hollywoods Main Event Guarantee, you can watch all the major events from sports games to awards shows. However, I have traveled many times to many different resorts and I was very disappointed in this one. If you go early you will have less wait time. We hope that we will receive you again soon. Stay connected while youre away with a suite of tech-savvy services. Here, you can call the shots! Absolutely terrible service in regards to trying to eat a meal. Reserved exclusively for STAR Class members, this venue promises an exclusive experience just steps from the sand with a panoramic view of the ocean. Lilly failed to deliver on every level. Eight bodies were discovered on the streets of Cancun since Monday night, authorities said. The lazy river and flow rider were excellent. Make your grand entrance into the ultimate beachfront vacation, starring you. Food is meh. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun to change your perception. Ours were Viri and Tharvin. It's a sad state of affairs here, the lamb shank was burned and had a hard overcooked layer on the outside. We're told it's 1st come! Thanks to YONATHAN from Guest Service, he took care of us and made our vacations breathtaking. This was a daily occurrence. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We are pleased to know that you enjoyed our facilities and activities. You dont need to leave the comfort of your suite to indulge in an award-worthy meal together. We ended up getting that fixed on day 3. Live the VIP experience and dance the night away in paradise. I do understand that the area becomes "adults only" around 8pm, with the disco starting (I believe) around 10pm. It was windy most days especially on the beach. We ate at Shores outside. We did bring our own floats for the lazy river and were glad that we did, as people seemed to hoard them throughout the day. An Autograph Collection All-Inclusive Resort. Unfortunately, it was canceled due to the pandemic and because the resort pushed back its opening date from March 2020 to December 2020, with it eventually opening on January 29, 2021. Blue Diamond Hotels and Resorts Inc. All rights reserved. Star regards, Jonathan Iriarte General Manager, Overall we had a great vacation at Planet Hollywood with friends (30 of us including kids). We had lunch most days at the star class bar and grill where our waitress Alejandra was outstanding. Cannoli, tiramisu, and panna cotta. We liked being able to control all of the lights, fans, etc. And you dont get it unless you ask. We also ate at Italian twice. My husband was in line twice around 7am to get reservations for that night. STREETS OF CANCUN RUN RED WITH 14 MURDERS IN 36 HOURS. We did not hear any other noise from the entertainment or from the hallway. Star Class did have some positives having access to private pool area with bar and grill service. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Home; The Quantum Leap Podcast; Thinking Outside The Longbox They maybe went 2 times each the whole day. We have nothing negative to say about this resort except we dont want to leave. Pool & hot tube close at 7pm. Discover Our Destinations. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offer any business services? Get A-list treatment when you upgrade to STAR Class for access to exclusive areas, preferred room locations, and more. Amazing resort, enjoy the staff Yonathan was the best and also the shows. There are lots of activities to do if you choose. The beach is nice, it feels like home. The perfect A-lister escape, this adults-only aged 18+, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. The food was so so. Housekeeping was ok. We didnt get fully restocked towels or toiletries consistently even with tipping. The beach servers were the friendliest. Tripadvisor performs checks on reviews. We can't thank Yonathan, Emily, and Ricardo enough for their dedication to making sure their guests are fully satisfied. Make your reservations days in advance. Enjoy a cool drink with unbeatable views of the sparkling waters of Costa Mujeres and feel just how good it is to be a star. Overall we enjoyed our time. In the spirit of Valentines Day and love, and by that, I mean self-loveI jumped on a plane and headed to Mexico, not only to celebrate the day with myself but to check out the brand new Planet Hollywood Beach Resort in Cancun. A body lies in the street in Cancun - as the town is gripped by . Best customer service! Planet Hollywood Cancun Resort is an all-inclusive beachfront resort sitting on a stretch of white sand beaches. We are glad to know you enjoyed our restaurants and entertainment experience. With black and white stills from vintage Italian movies on the wall. Claim your listing for free to respond to reviews, update your profile and much more. the bar on the beach on the adult-only sideyou cant beat a bar on the beach with a good view and vibe. Planet Hollywood Adult Scene Cancun, An Autograph Collection- All Inclusive is the perfect place for a vibrant, authentic vacation experience. He was amazing!! Star regards, Jonathan Iriarte General Manager, Excellent resort, excellent staff, mediocre food. The steak house was really good the first time. Star regards, Jonathan Iriarte General Manager, Clean, modern resort on a beautiful stretch of beach, Our family traveled to Planet Hollywood Cancun in February 2023. Sometimes the waits were long. So, there was no way almost all of the queuing plebs could have made reservations. See more questions & answers about this hotel from the Tripadvisor community. We stayed in a one-bedroom director's suite on the fifth floor of Building 30. Been here 2 days so far. The perfect A-lister escape, this adults-only, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. Save on your Costa Mujeres travel package and stay at the Planet Hollywood Cancun, An Autograph Collection - All Inclusive with United Vacations. We tipped to have extra umbrellas brought to us. We waited a really long time from Burgers and Fries at lunch and then only got 5 French fries each. due to noise from the bar. Unlock Member Rates! Good hotel, average food, horrible Star Package experience. Worried about him. Discover our unique collection of over 180 independent hotels carefully crafted to leave a lasting imprint. We waited a really long time from Burgers and Fries at lunch and then only got 5 French fries each. Yes, guests have access to a pool, a fitness center, and fitness classes during their stay. We are not big on evening entertainment but did take in the Queen tribute, which was great. Thanks so much to all the Planet Hollywood crew!!! The staff went above and beyond to make sure I was a happy guest. 95% of travelers recommend this experience. A passport is required, as usual, and that is about it. What are some restaurants close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort 3,932 reviews #13 of 20 hotels in Costa Mujeres Save Share Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico 011 44 20 3027 4841 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offer any business services? We ended up getting that fixed on day 3. Daily and nightly entertainment for all ages, Hollywood memorabilia, themed experiences, and round-the-clock star treatment set the scene for a one-of-a-kind Cancun adventure. Brazza Grill. Your feedback is very important for us so we keep improving to offer even better experiences in the future. The umbrellas were painful to open. The maids do a wonderful job and each day, our room was cleaned before 3pm. 92% of travelers recommend this experience. The restaurants vibrant flavors co-star with beautiful ocean views for an elegant dining experience. Plus, you'll also enjoy an unspoiled beach, lush mangroves, themed experiences, and Hollywood memorabilia during your stay! [removed] Own or manage this property? Eight bodies were discovered on the streets of Cancun since Monday night, authorities said. Other times guests would help who had learned the tricks. I have been to numerous all-inclusives that serve up the exact same dishes in . You could find shade in swim up bar in family pool. more. Costa Mujeres white-sand beach, lazy river, and four pools, Hollywood memorabilia, entertainment-themed facilities and amenities, Disco, daily and nightly entertainment, sports and activities, Access to neighboring Planet Hollywood Cancun, Planet Play ($) trampoline park and movie theater, We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Prevention, For any additional inquiries about our Safety-Assured Vacations or. It seemed to get really busy on the weekend. more. Shipwreck Cove and Jurassic Splash Park, lazy river, and four pools, Hollywood memorabilia, entertainment-themed facilities and amenities, Disco, movie theater, and daily and nightly entertainment, Planet Play ($) trampoline park and arcade, We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Prevention, For any additional inquiries about our Safety-Assured Vacations or. Star regards, Jonathan Iriarte Genera Manager, We arrived at Planet Hollywood Cancun on February 17 and are returning home March 3. Not as good the second time. Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. Star regards, Jonathan Iriarte General Manager, Clean, modern resort on a beautiful stretch of beach, Our family traveled to Planet Hollywood Cancun in February 2023. Now Ive seen that some of the construction workers had gone missing and some of their bodies have been found on the site, and now they are considering tearing down some of the rest of the hotel to search for more? Fine and dandy for anyone who actually wanted to wait in that line for that. Mutual Fund and ETF data provided by Refinitiv Lipper. Cheeco, Amilyn, Yimin, are just a few that stood out to us. There are lots of activities to do if you choose. Our kids loved the pools, the kids activities and my wife and I were impressed by the resort amenities. Wonderful experience overall. Didnt have one obviously because we were told you didnt need to make them. PH Cancun Aerial. Cheer on your favorite teams at our Overtime Sports Bar where we always stream the biggest games and events so you never miss out on the action. Our kids did mini golf once. The Associated Press contributed to this report. Star Class Producer Suite. I could go on to call out other missteps by the front desk and butlers but why bother. Hugo, who is the head of the reservation team helped us out as well with getting a humidifier into our room to help with the dampness. Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico, Lock in the lowest price from these sites. He was the only help. We are pleased to know that you enjoyed our facilities and activities. Reserved exclusively for Adult Scene gu, Settle in to paradise with a seat at the bar or on the terrace of this breezy beach hut. Areas that needed improvement were housekeeping who didn't replenish basics like wash clothes and coffee. Star regards, Jonathan Iriarte General Manager, Excellent resort, excellent staff, mediocre food. With an extensive wine list to pair with every meal. Be sure they will be even more motivated. Once we didnt get in. Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our.! 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